Return & Refund  

   

    Policy Statement: Spot On by Enlighten is committed to customer satisfaction. This policy outlines the process for returns and exchanges of Spot On products.  

Return Eligibility

 

Returns accepted within 5 days of delivery.

• Products must be unused, undamaged, in original packaging with tags intact.   
• Custom-made or special order products are non-returnable.  
• Proof of purchase required (order number, email confirmation). 

Return Process

    

1. Customer initiates return request via email, WhatsApp, or customer portal.
   
2. Customer service issues a Return Authorization Number (RAN).
   
3. Bosta schedules pickup within 2-3 business days.  
4. Product is inspected upon return (within 5-7 business days).
   
5. Refund processed to original payment method within 15 business days.    

Exchange Process

1. Follow return process steps 1-3.  
2. Specify desired replacement item at time of return request.   
3. Replacement shipped upon receipt and inspection of returned item.   
4. Price differences will be charged or refunded accordingly. 

Shipping Fees

• Return shipping fees deducted from refund unless item is defective/incorrect.   
• Customer responsible for return shipping costs for exchanges.  
• No restocking fees for standard returns.

Damage Claims

    

• Must be reported within 48 hours of receipt. 
• Photos of damage must be provided.  
• Immediate replacement shipped or full refund issued including shipping costs.